1. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

The general conditions of use and sale described below, govern the contractual relationship between any buyer on the website WWW.LUISDOMINGO.COM (hereinafter referred to as “Customer”) and the company LUIS DOMINGO HERNANDEZ E HIJOS, SL. (with C.I.F. ES B37214681), owner of the website WWW.lUISDOMINGO.COM (hereinafter referred to as “WEB”).
These General Terms and Conditions are the only ones applicable and replace any other general terms and conditions, except in case of prior, express and written cancellation. Occasionally some articles may be modified, so it is advisable that these are read and accepted with every purchase. These amendments shall apply from the date of their publication on the Internet and may not be applied to previously concluded contracts.
Each purchase on the WEBSITE is governed by the general terms and conditions applicable on the date of the order. In order to place an order, the general terms and conditions of sale must be accepted without reservation after having read them. Without prejudice to the fact that the company requires the express acceptance of these general conditions during the purchase process, the fact of completing all the necessary steps to place an order implies the acceptance of these general conditions. If a condition were to be missing, it would be considered to be regulated by the uses and customs in force in the distance selling sector according to the rules of the professional code of the Distance Selling Association. LUIS DOMINGO HERNANDEZ E HIJOS, S.L., reserves the right to reject any orders that may be created, with the immediate refund of the amount thereof. Translated with www.DeepL.com/Translator (free version)

2. PRODUCTS

2.1. Product Information.
Both the literature in the descriptions and the illustrative photographs of the products are merely informative, not contractual. Only the declared weight and content are contractual.
2.2. Information on weights.
It is impossible to produce pork products of an exact weight. The weights offered for each product are approximate and only guarantee that the actual weight will be between the minimum and maximum indicated with a possible margin of error:
Margin of error for hams + – 250 grams,
Margin of error for pallets of + – 250 grams,
Margin of error for loins and sausages of + – 200 grams
Margin of error for fresh meat moulds +- 100 grams
The published weights are the statistical central weights of these ranges.
2.3. Conservation.
All products are marked with a best-before date recommendation: the point at which the quality begins to decline significantly, although the product is still edible. The WEB is not responsible for the consequences of consumption after this date, which is 10 days for refrigerated products and 1 year for frozen and cured products.

3. PRICES AND QUANTITIES

The sales prices indicated on the WEB are shown in euros including VAT. We reserve the right to change our prices at any time and we undertake to apply the current rates indicated on the WEBSITE at the time of confirmation of your order.

4. BILLING

All orders placed on this WEBSITE will be sent together with the corresponding delivery note. The corresponding invoice will also be sent with the order, confirmed by e-mail. Please note that the details provided at the time of purchase will be those detailed on the invoice, and no changes may be made to them after the invoice has been issued. In the case of companies, it is important to include the VAT number and the correct address and company name in the boxes. For natural persons it is essential to fill in the DNI (National Identity Card).
The personal data to be provided by the Customer are indispensable for the dispatch of orders and the drawing up of invoices. In particular, it is understood that access to the purchase is only permitted to persons of legal age, and the Customer shall confirm this by entering their date of birth together with their details. The absence or inaccuracy of these data will lead to an automatic cancellation of the orders.
For information regarding the protection of your personal data, please read our Privacy Policy Notice.

5. LOCATIONS, DELIVERY TIMES AND SHIPPING COSTS

5.1. Places of delivery.
Orders will be shipped to the Iberian Peninsula excluding Portugal without any restrictions. For orders to Ceuta, Melilla, the Canary Islands and the Balearic Islands, it is necessary to contact the company to manage the order more efficiently.
For orders placed outside the national territory, it will be necessary to contact the company to study and plan the order.
5.2. Delivery deadlines.
DUE TO THE IMPACT OF COVID-19 ON CARRIERS, DELIVERY TIMES MAY BE DELAYED DEPENDING ON THE DESTINATION. The delivery time of the order will be two/three working days:
-From the same day if the order is placed before 13:00 HOURS.
-The day after the order is placed if the order is placed after 13:00 HOURS.
5.3. Shipping costs
The shipping costs will be those summarised in the “transport costs” section, except for deliveries outside the Iberian Peninsula, which will be those that the company communicates to each customer at the time the order is placed.

6. RIGHT OF WITHDRAWAL

In accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, the Customer has the right to withdraw from the contract without the need for any justification, a right that must be exercised within a maximum period of 72 hours from the date of delivery. However, given the nature of the products, the exercise of the right of withdrawal shall be conditional upon the product being returned to the WEBSITE with the packaging and all seals in perfect condition. In case of exercise of the right of withdrawal, the Customer will be reimbursed the full price of the product, the cost of returning the product being borne by the Customer. In order to exercise the right of withdrawal, the Client must contact the WEBSITE via the following e-mail address jamon@luisdomingo.com, where they will be informed of the steps to follow.

7. SECURITY

LUIS DOMINGO HERNANDEZ E HIJOS, S.L. guarantees the security and confidentiality of customer data as the entire website is hosted on a secure server with SSL certificate, which ensures encryption of all communications with us.
The data received will be incorporated into a database in order to facilitate the processing of orders and to send you commercial offers in the future about products and services that are of interest to you. If you do not wish to receive this information, please let us know and we will immediately cancel this service. See our Privacy Policy
8. GUARANTEE
If, once the product has been delivered, the Customer considers that the product in question does not meet the quality conditions necessary for its consumption, he/she must send us an e-mail describing his/her complaint and attaching a photo of the product complained of no later than 72 hours after receipt.
With regard to possible problems in the product caused by the handling of the transport agency, they will have to be made known to the carrier and the company at the same time of receipt of the order, proceeding to the return of the order at the same time.
Within five days you will receive an answer to your complaint, accepting it totally or partially with the appropriate justification, and you will be offered from the replacement of the goods with shipping costs at our expense to a repair system or even a full refund of your money in the same account or card you used for the payment. In the latter case you must return the goods. The refund will be made once the shipment has been received and its contents verified, all within 5 days. Given the food characteristics of the product, returns will not be accepted unless they have been preceded by an e-mail warning and confirmed by our customer service department (customer service hours on working days 9:00-14:30).
9. APPLICABLE LAW AND JURISDICTION
For the solution of any conflict that may arise as a result of this contract between the Client and the WEB, both parties expressly waive their own jurisdictions, and submit to the jurisdiction of the Courts of Salamanca and their hierarchical superiors.